CUSTOMER SERVICE

RETURN POLICY

All return or exchange requests must be sent to: info@nine30seven.com within 7 days of receiving your item(s). Allow 1-3 business days for the appropriate Return/Exchange Form to be emailed to you. Once Return/Exchange form is issued merchandise must be returned no later than 10 days past request date. This form must completed and sent back with your goods. We will send you an email confirming that your return or exchange has been processed. NINE30SEVEN will gladly accept unworn, unwashed, unaltered or defective merchandise for return or exchange (all tags must be attached to be approved for exchange or return) If item comes back dirty or shows signs of wear we will charge a 20% fee for restocking. Your refund will be credited back to the original method of payment used to make the purchase.

Shipping and handling charges are non-refundable. If your order returns to NINE30SEVEN as refused, please note there will be a 30% re-stocking charge to your order.

PAYMENT

We accept Visa, MasterCard, and Amex. If your information we’ve received is incorrect we will notify you, as payment must be placed & received before your order ships.

Shipping Fees and Delivery Times

Allow 1-2 business days processing time before your order ships. We do not ship on Saturday, Sunday or Holidays. Orders must be placed before 11am PST in order to qualify for express shipping. We use UPS for all shipments within the USA. For your convenience, below you may view USPS shipping rates:

Priority Mail: (2-3 business days)

Distance/ Weight 1 lb 2 lb 3 lb 4 lb 5 lb 10 lb 20 lb
0-150 mi* $5.10 $5.20 $5.95 $6.70 $7.95 $11.35 $17.80
150 – 300 mi* $5.15 $5.55 $6.80 $7.85 $9.10 $13.80 $22.25
300 – 600 mi* $5.25 $6.20 $7.80 $8.95 $10.25 $16.35 $27.00
600 – 1000 mi* $5.35 $7.90 $9.35 $12.40 $14.05 $22.20 $37.20
1000 – 1400 mi* $5.45 $8.60 $10.35 $13.50 $15.45 $24.70 $42.70
1400 – 1800 mi* $5.60 $9.15 $11.15 $14.35 $16.50 $27.35 $46.40
1800 mi and over* $5.95 $10.20 $13.20 $15.90 $18.35 $31.60 $53.30

* Approximate mileage: please note we ship from Los Angeles, CA

INTERNATIONAL SHIPPING

*All international orders are shipped USPS as their services offers lower rates for international shipments. For your convenience, below you may view USPS shipping rates:

Priority Mail International USPS (delivery in 6-10 days*)

Weight/Distance 1 lb 2 lb 3 lb 4 lb 5 lb 10 lb 20 lb
Canada $21.25 $23.10 $24.95 $26.80 $28.65 $37.90 $57.40
Mexico $21.25 $25.10 $28.95 $32.80 $36.65 $50.40 $71.90
Eastern Asia $28.00 $32.50 $37.00 $41.50 $46.00 $64.75 $102.25
Eastern Europe $26.25 $30.00 $33.75 $37.50 $41.25 $61.00 $100.50
Western Europe $29.25 $32.40 $35.55 $38.70 $41.85 $57.60 $89.10
Western Asia $27.75 $32.00 $36.25 $40.50 $44.75 $72.25 $127.25
North Africa $27.00 $31.85 $36.70 $41.55 $46.40 $70.65 $122.15
Africa $26.00 $30.25 $34.50 $38.75 $43.00 $65.25 $112.75
Latin America & Caribbean $25.50 $29.25 $33.00 $36.75 $40.50 $54.75 $93.25
Australia & New Zealand $28.75 $33.60 $38.45 $43.30 $48.15 $74.40 $126.90

Express Mail International (Delivery in 3-5 days*)

Weight / Distance 1/2 lb 1 lb 2 lb 3 lb 4 lb 5 lb 10 lb 20 lb
Canada $26.95* $32.50* $36.15* $39.80* $43.45* $47.10* $65.85* $101.35*
Mexico $29.95 $33.75 $37.60 $41.45 $45.30 $49.15 $64.90 $91.40
Eastern Asia $29.95 $34.50 $39.45 $44.40 $49.35 $54.30 $79.05 $134.05
Eastern Europe $29.95 $34.00 $38.35 $42.70 $47.05 $51.40 $73.15 $115.65
West Europe $29.95 $34.75 $39.50 $44.25 $49.00 $53.75 $76.50 $122.00
Western Asia $29.95 $34.00 $38.75 $43.50 $48.25 $53.00 $80.25 $135.75
North Africa $29.95 $36.75 $41.60 $46.45 $51.30 $56.15 $84.40 $140.90
Africa Group 8 $29.95 $36.25 $41.20 $46.15 $51.10 $56.05 $84.80 $142.30
Latin Am. & Caribbean $29.95 $35.25 $40.10 $44.95 $49.80 $54.65 $81.40 $133.90
Australia & New Zealand $29.95 $35.50 $40.95 $46.40 $51.85 $57.70 $86.95 $146.45

*Please note we are not responsible for any delays set by customs.

Customs

If your order is shipping outside of the U.S. please consult your customs policies and fee for your country, as we do not take responsibility for this.